Rigvello1. Scope and contact
Service provider and data controller
Epik Bilgi Teknolojileri ve Elektronik Hizmetleri Ticaret Limited Şirketi
Havuzlar Mahallesi, Hilal Sokak 12 - 2, 59850 Tekirdağ/Tekirdağ, Türkiye
+90 532 716 91 88
Rigvello is a single-player facility management simulation without public profiles or chat. Compatible development builds offer an optional online player identity and limited progress-summary sharing. This website provides game, support and privacy information.
For privacy questions or data requests, use the contact channel on our support page.
2. Game information on your device
Progress, facility and rig states, floor names you enter, preferences and local backups are stored on your device. Your language preference is also stored locally. The current game flow does not automatically upload those saves to a Rigvello cloud save server.
If you choose to copy or share a save code, you control where it goes. Your operating system's backup services may back up local information under their own settings and policies.
3. Optional online identity and progress summaries
This option is off by default. No player identity is created and no progress summary is sent before you explicitly enable it in settings. Enabling creates a random player ID without asking for your name or email. An authorized administrator can view the ID-linked summary to understand use of facility progression features and provide technical support. It is not a public profile or an advertising ID.
The summary contains the app platform, version, build number and application identifier, a random snapshot ID and timestamp, counts of unlocked floors and installed rigs, hardware/infrastructure/campus research levels, completed-objective count and saved active game time reported by the client. This counter does not measure real-world session duration or daily active users. The server also records last contact time. It excludes in-game dollar, CRY and Crystal balances, full saves or backup codes, individual rig details, floor names, email and advertising IDs. Because the summary is linked to an ID, we do not claim it is fully anonymous.
Access and refresh tokens and the recovery code are kept in device secure storage backed by Keychain/Keystore; the server stores hashes of authentication secrets. Keep the recovery code safe and do not email it to support. The player ID and recovery code reconnect only your online identity. They do not restore local game progress or a cloud save. Continue using the separate existing game save code for your game backup.
Switching the option off stops future summary uploads; it does not delete the existing server record or identity. The separate in-app deletion action, after confirmation, removes the online identity, sessions and progress summary without changing your local game save. If commercial records are attached, automatic deletion is blocked and you are directed to support; required transaction records are not erased by this button. Real purchases are not yet enabled.
Only the latest progress summary is retained. After 90 days without an authenticated progress-service contact, it is removed during regular cleanup; the online identity remains until separately deleted. Network requests pass through hosting and security infrastructure, so the technical network-data description below also applies.
4. Advertising and store components
The ad and Crystal pack screens in development version 2.4.1 use demo flows and do not take real payments. The app nevertheless includes Google Mobile Ads, Google User Messaging Platform (UMP), and Apple/Google store purchase components. We therefore do not claim that the entire app processes no data.
Google explains that operating ad SDKs may process IP addresses and estimated general location, device identifiers, ad and app interactions, performance and diagnostics. Actual data use for live ads, consent and payments will be explained before those flows are enabled. The current demo screens do not ask for bank or payment card details.
5. When you visit this website
The public promotional pages use no analytics, advertising trackers or marketing cookies in their own code. Choosing a language navigates to that language’s page without creating a visitor account or profile.
The site is delivered through Cloudflare and its hosting server. IP addresses, request times, requested URLs, browser information and technical errors may be processed by this infrastructure to deliver the site and prevent abuse. Necessary security cookies and network processing by infrastructure providers are separate from our own site code.
The /admin area is restricted to the site owner. It uses an essential, secure session cookie that page scripts cannot read. Sessions end after 30 minutes of inactivity or at the latest after 8 hours. This area does not activate public player accounts and uses no advertising or analytics cookies.
For security, administrator usernames, actions, related record identifiers and timestamps are kept in an audit log under a 90-day retention policy with regular cleanup. Passwords and session tokens are not included in that log.
6. Support, providers and retention
If you email support, we use your address, message and the information you choose to include to respond to your request. We do not ask you to send passwords, payment card details or a full game save code.
Hosting, security, email and platform providers may process information to run their services, potentially in different countries depending on their operations. Game saves stay on your device until you delete or reset them; operating system backups may remain separately. Support and security records should be limited to the period needed to handle the request, protect the service and meet applicable obligations.
7. Your choices and requests
Manage local game saves using your operating system’s app-data deletion controls. Back up wanted progress first. Copied save codes and device backups require separate removal. Use the separate in-app deletion action for the online identity; switching off sharing or uninstalling does not automatically remove the server record. This website cannot remotely erase your device.
You can send access, correction, deletion or other privacy requests about support correspondence through our support channel. Applicable rights depend on your location; we assess the request and the providers involved. Rigvello is not offered as a service specifically for children. Please contact us if you believe a child has sent personal information.
KVKK Article 11 rights include information about processing, purposes and recipients, correction, deletion when conditions are met, notice to recipients, objection to adverse solely automated analysis and remedies for unlawful processing. Send a “Rigvello data request” to support or the company postal address. Necessary, proportionate identity checks may apply; do not send passwords or save codes. Valid KVKK requests are answered as soon as appropriate and within 30 days, subject to lawful exceptions and fee rules. Complaints to the competent authority remain possible.
8. How information is obtained and legal grounds
Information comes from the device app, website network requests and support emails you send. Necessary service and request handling is assessed under Turkish KVKK 5/2(c), establishment or protection of rights under 5/2(e), and legal duties under 5/2(ç). Security and abuse prevention are assessed as legitimate interests under 5/2(f), subject to protection of fundamental rights.
Optional processing requiring consent needs separate permission. Visiting the site or reading this notice is not blanket consent to advertising, marketing or international transfers. Processing abroad by global providers remains subject to applicable data-protection and transfer requirements; this notice is not a transfer agreement or consent.
9. Updates and provider information
This page will be updated to reflect actual data flows before new server, account, live advertising or payment features are enabled. The date changes with material updates. This page does not indicate that the game has been publicly released.
The links below lead to the service providers' own privacy information.